Deborah Eastman
I've spent my career at the intersection of customer experience, growth, and P&L leadership — most recently overseeing a $280M+ portfolio at Cognizant, and earlier co-authoring the Net Promoter certification that became an industry standard for measuring customer loyalty.
My approach is simple: organizations that put the customer at the center of every strategic decision build better margins, more durable growth, and more resilient teams. I've applied that philosophy as an operating executive, a board director, and a consultant — and I bring a computer science foundation to how I think about applying AI to modernize operations without losing sight of the customer.
Now retired from full-time operating roles, I work with a small number of boards and leadership teams as an advisor and fractional executive — bringing three decades of growth, customer strategy, and governance experience to organizations at an inflection point.
"When executive decision-making puts the customer first, everything else — margin, growth, retention — follows."